2015 User Satisfaction Survey of Seoul Metropolitan Government’s Official Website

(1) Interest in Seoul City’s Administration

1Through which channels do you usually get information on the culture, tourism, transportation, housing, and welfare of Seoul City? Please indicate the two channels you use the most.

2How would you rate your interest in information about Seoul City, including information regarding culture, tourism, transportation, housing, welfare, etc.?

3What kind of information about Seoul City interests you the most? Please state two areas that interest you the most.

(2) Website Content

1What are the two most useful categories in the “Get to Know Us” section (http://english.seoul.go.kr/get-to-know-us/seoul-views/)?

1-1In the “Get to Know Us” section (http://english.seoul.go.kr/get-to-know-us/seoul-views/), to which category do you think more information should be added?

2What are the two most useful categories of information in the “Policy Information” section (http://english.seoul.go.kr/policy-information/key-policies/)?

2-1In the “Policy Information” section (http://english.seoul.go.kr/policy-information/key-policies/), to which category do you think more information should be added?

3What are the two most useful categories of information in the “Life Information” section (http://english.seoul.go.kr/life-information/visit-to-seoul/)?

3-1In the “Life Information” section (http://english.seoul.go.kr/life-information/visit-to-seoul/), to which category do you think should more information should be added?

4Are you satisfied with the usefulness of the “Speaking Korean” section (http://english.seoul.go.kr/category/community/speaking-korean/)?

5What other information would you like the official English website to offer?

(3) Use of Seoul Metropolitan Government’s Official English Website

1Are you currently a member of the official English website?

2Which device do you usually use to access the official English website?

3How do you usually navigate to the official English website?

4On average, how often do you visit the official English website in one month?

5What is your main purpose for visiting the official English website?

6When searching for information on Seoul Metropolitan Government’s official English website, what search terms do you use most often? Please state one or two search words.

7In terms of accessibility, design, and content, how satisfied are you with Seoul Metropolitan Government’s official English website?

(4) Desired Changes to Seoul Metropolitan Government’s Official English Website

1What steps do you think need to be taken to ensure the ease of use of Seoul Metropolitan Government’s official English website and promote greater interaction between the visitors of the official English website and those of other websites?

1-1The comments section should be improved.

1-2Online events should be held frequently.

1-3There should be more bulletin boards and communities

1-4The website’s links with social media, including social log-in, should be strengthened.

2What two factors should be considered the most regarding improving the convenience of visitors to Seoul Metropolitan Government’s official English website?

3Please state any change that you would like to see made to Seoul Metropolitan Government’s official English website.

※ The following questions are requesting information regarding the respondent’s characteristics. The answers will be used for statistical purposes only.

　Gender

　Age

　Nationality

　Occupation

▣ The following information is needed in order to provide a gift via a prize draw. It will be used only for the purpose of providing the gift.

　Respondent’s name

　Respondent’s e-mail

※ Thank you so much for your participation! The information contained in this survey will serve as a valuable resource in improving Seoul Metropolitan Government’s official English website.

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